Shipping policy
Safe Place Deliveries
If you choose to have your parcel delivered to a nominated safe place or provide delivery instructions requesting that it is left unattended, you do so at your own risk.
By providing these instructions, you authorise Royal Mail to deliver your parcel in accordance with your request.
Once Royal Mail has confirmed that your parcel has been delivered to your nominated safe place or in accordance with your delivery instructions, responsibility for the parcel passes to you. British Broth Company cannot accept liability for parcels that are subsequently lost, stolen or damaged after successful delivery.
If you believe your parcel has not been delivered in accordance with your delivery instructions, or it has been delivered to an unauthorised location, please contact us as soon as possible so that we can investigate the matter with Royal Mail.
Incorrect Delivery Address
Please check your delivery address carefully before completing your order.
If you notice an error, contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to update the address.
If your parcel is returned to us because an incorrect address was provided, you'll be responsible for the cost of postage to resend your order.
Returned Parcels
If a parcel is returned to us by Royal Mail, we'll contact you to discuss your options.
You may choose to:
- Have your order resent (additional postage charges will apply), or
- Receive a refund for your order, less any return postage or delivery costs incurred.
Contact Us
If you have any questions about your delivery, our friendly team is always happy to help.
Please contact Boil and Broth Ltd t/a British Broth Company via our Contact Us page and we'll respond as soon as possible.