Terms of Service

Effective Date: 21 July 2026

These Terms & Conditions govern your use of the British Broth Company website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

This website is operated by Boil and Broth Ltd, trading as British Broth Company ("we", "our", "us").

If you have any questions about these Terms or your order, please contact us via the Contact page on our website.

2. Using Our Website

You agree to use this website lawfully and in accordance with these Terms.

You must not:

  • Use our website for fraudulent or unlawful purposes.
  • Attempt to interfere with the operation or security of our website.
  • Copy, reproduce or distribute any content without our written permission.
  • Use automated software to scrape or collect information from our website without our consent.

We reserve the right to restrict or terminate access to our website where these Terms are breached.

3. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product names
  • Images
  • Photography
  • Videos
  • Recipes
  • Blog articles
  • Graphics
  • Website design
  • Written content

is owned by or licensed to Boil and Broth Ltd unless otherwise stated.

No part of this website may be copied, reproduced or used commercially without our prior written permission.

4. Product Information

We make every effort to ensure product descriptions, images, nutritional information and pricing are accurate.

However:

  • Colours may vary depending on your screen.
  • Packaging may occasionally change.
  • Natural ingredients may vary slightly between batches.
  • Images are for illustration purposes only.

These natural variations do not affect product quality.

5. Natural Products

Many of our products are made using natural ingredients. As a result, colour, aroma, texture and appearance may naturally vary between batches. These variations are normal and should not be considered faults.

6. Health Information

Information provided on this website is for general educational purposes only.

Our products are foods, skincare products or nutritional supplements and are not intended to diagnose, treat, cure or prevent any disease.

Nothing on this website should be taken as medical advice.

If you have a medical condition, are pregnant, breastfeeding, taking medication or have concerns about allergies, we recommend seeking advice from a suitably qualified healthcare professional before using our products.

Always read product labels before use.

7. Allergies

Although allergens are clearly identified where applicable, our products are produced in facilities that handle various natural ingredients.

Customers with allergies or intolerances should carefully read product information before purchasing.

8. Prices

All prices are displayed in Pounds Sterling (£) unless otherwise stated.

Prices may change without notice.

We reserve the right to correct pricing errors where they occur.

9. Placing an Order

When you place an order, you are making an offer to purchase goods from us.

An order confirmation email simply acknowledges receipt of your order and does not constitute acceptance.

A contract between us is formed only when your order has been dispatched.

We reserve the right to refuse or cancel an order where:

  • Payment cannot be authorised.
  • A pricing or technical error has occurred.
  • Stock is unavailable.
  • We reasonably suspect fraudulent activity.
  • The order breaches applicable laws or regulations.

10. Payment

Payment must be made in full before goods are dispatched.

Payments are securely processed through approved payment providers offered on our website.

We do not store your payment card details.

11. Delivery

Delivery times are estimates only and are not guaranteed.

Full delivery information can be found in our Shipping Policy.

International customers are responsible for any customs duties, taxes or import charges imposed by their own country.

12. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms.

Due to hygiene and food safety regulations, many food products cannot be returned unless faulty, damaged or supplied incorrectly.

Please read our Returns & Refund Policy before placing an order.

13. Digital Products

Where digital products such as eBooks are supplied:

  • They are licensed for personal use only.
  • They may not be copied, shared, resold or redistributed.
  • Refunds are generally unavailable once a download has been accessed, except where required by law.

14. Promotional Offers

Discount codes, promotions and special offers:

  • Cannot normally be combined unless stated.
  • Have no cash value.
  • May be withdrawn or amended at any time.
  • May be subject to additional conditions.

15. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access and may suspend the website for maintenance, updates or unforeseen circumstances.

16. External Links

Our website may contain links to third-party websites.

We are not responsible for the content, availability or privacy practices of those websites.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any rights you have under UK consumer law.

To the fullest extent permitted by law, our total liability arising from any order shall not exceed the amount paid for the relevant product.

We shall not be liable for indirect, incidental or consequential losses except where required by law.

18. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

19. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website.

Continued use of our website constitutes acceptance of any updated Terms.

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about these Terms & Conditions, please contact us using the Contact page on our website.